Due to the awareness in relation to economy of energy and the role that each should have, the consumer comes to replacing the bulbs in the house, because the lighting has a great weight in the account and it is possible to find compact fluorescent lamps or LEDs with up to 90% energy savings.
Defects in products are not unusual and, often, the consumer does not have knowledge of how to act in these cases. The defects are present in numerous products, but the important thing is to know your rights as a consumer and exchange policies specific to each of them, in order to make a purchase more secure.
Know the rights and the unfair practice, the general guidelines and the defense of the brazilian consumer.
The Consumer protection Code guarantees the rights and means of defence as to the abuses that the consumer may suffer for the part of the vendor’s products or services.
The Consumer protection Code is a law that treats of the relations of consumption in all spheres: civil, defining the responsibilities and mechanisms for the repair of damage caused; administrative, setting mechanisms for the public authorities to act in consumer relations; and criminal, by establishing new types of crimes and the punishments for them.
During the purchase of a product, the first step is the analysis of the product you want to buy. In the case of light bulbs, make sure the luminous flux, power, color temperature are appropriate to their needs, because of mistakes committed in the purchase face-to-face does not guarantee to the buyer the right to be reimbursed. In this case, the Code of Consumer Law does not oblige the seller or the establishment where the product was purchased from to exchange it for repentance. However, if the purchase is made online, by phone or catalog,the exchange is possible within a period of up to seven days after the receipt of the product. If the lamp has any defect becomes apparent, the manufacturer shall carry out the exchange within 90 days from the date of purchase with the presentation of the purchase receipt and if the problem happens after the purchase, the period starts from the time the consumer detects the failure.
The INMETRO established a parameter of the warranty for the lamps, where the compact fluorescent lamp should have at least 01 year of warranty, and this information should be explicit on the packaging. Led lamps are about to go through the certification process, which goes until 2017. To date, Inmetro requires no minimum guarantee, but the deadline established by the companies should not be less than for 90 days. Already Procel, that the seal that came with the lamps LEDs currently, it is recommended that producers provide at least 03 years warranty.
The LED lamps of the G-Light
The LED lamps of the G-Light, feature innovative technology and excellent quality, as well as adding real benefits to their customers. Their packaging is available, the warranty period for each type of lamp, depending on the line LED to which they are a part. Therefore, it is essential that the consumer G-Light save the invoice, and the packaging of the LED products, if you need to practice the warranty.
If any LED bulb of the G-Light fails (due to a product fault) within the guarantee period present in the packaging from the date of purchase, the buyer will receive a replacement free of charge. The defective product must be sent to the G-Light along with the invoice, to put in force the right to make the final decision on the validity of any warranty claim. This warranty does not affect the buyer’s statutory rights.
The measures of defense of the consumer to seek the punishment of those who commit errors that violate the rights of the consumer, as well as raising the awareness of consumers about their rights and duties and of the manufacturers, suppliers, vendors and service providers about their obligations. Right attitudes and respect for the consumer enhances the consumer market, and contributes to the national development.
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